Not what you were looking for? Receive an item in error? Order the wrong item?
The SET Shop guarantees 100% satisfaction on orders except for listed items below*. This is to ensure sanitation safety for all customers or adhere to the manufacturer’s return policy. If there is a problem with your order or you are not completely satisfied with your purchase, you may return it within 30 days for a refund, a credit on your account or an exchange for another item of the same price. We will do whatever it takes to make it right.
Please note: Shortage, discrepancy or damage in a shipment must be reported within 3 business days. Please do not discard any boxes or wrapping supplies until the issue is resolved.
To ensure full credit, please keep in mind these important points when returning an item:
- It is the customer’s responsibility to properly pack, ship and ensure the contents of all returned packages using a traceable ground shipping method (we recommend FedEx or the US Postal Service insured mail) to:
SET TV SHOP
9822 Bolsa Ave, Suite D
Westminster, CA 92683
- All returns must be authorized to be returned. To obtain a Return Authorization Number click here and complete the form or call our Customer Service at (714) 868-6868 .
- We will refuse and reject all returned packages if there is no Return Authorization Number marked outside of the box.
- Product(s) should be:
- Returned within 30 days from shipping date,
- In good condition, in original packaging with all printed materials, parts and accessories and the UPC Code on the exterior, and
- Received in sellable condition.
- Shipping charges are refunded only when the wrong product was shipped or product was defective upon arrival.
- Write the Return Authorization Number on the outside of the box and on a copy of the original packing slip which should be packed inside the box.
- All returns will be inspected and must be 100% complete.
- All free items included with a specific product purchase must be returned as well to receive credit.
If you return products to theSET TV shop fulfillment center, you can check your order status online through Your Account at any time to see if we’ve received and processed it. You can call us at (714) 868-6868 from 9:00 AM – 5:30 PM CST Mon-Fri except for national holidays. Be sure to have your order number available when you call.